[Last revised: 2019/6/2]
This Agreement constitutes the entire agreement between you and us, and therefore, any oral or written statements, including any other statements on the website, shall not be part of this Agreement. We are under no obligations to inform you of the fact that we may change this Agreement from time to time. You understand that it is your responsibility to check and review this Agreement regularly.
This trading platform is committed to providing services to customers in compliance with the regulatory laws and regulations of the place of operation. At different times, government regulatory authorities in various countries and regions have adopted different regulatory attitudes on digital asset transactions. Some jurisdictions may restrict or prohibit digital engagement. Asset trading activities. Whereas [China (including Hong Kong and Taiwan), Cuba, Iran, North Korea, Crimea, Sudan, Malaysia, Syria, United States [including all U.S. territories such as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands (St. Croix, St. John, and St. Thomas)], Bangladesh, Bolivia, Ecuador, and Kyrgyzstan. Other countries or regions to restrict/prohibit crypto asset exchange,] this trading platform will prohibit the provision of services to customers in the aforementioned jurisdictions that restrict or prohibit crypto-asset exchange. Regional citizens or residents, this trading platform will stop providing services to you or your company. At the same time, this trading platform reserves the right to close your account, force liquidation, and freeze assets in the account.
You must not use our platform to conduct any activities that may be considered as illegal activities by relevant regulatory authorities.
You must not use any information obtained from us to facilitate your business needs that may be beyond a normal usage of a trading platform.
You must not use any systematic or automated data collection methods without our prior consent in writing.
You must ensure that your username and password are kept strictly confidential. It is your own responsibility to notify us immediately if your username and password are compromised.
Account Registration and Authentication: In order to use any of the Platform Services, you must first register for an account by providing your name, telephone number, or email, provide your full name and other personal information for authentication and confirm your acceptance of these Terms of Service. You agree to provide us with accurate and truthful information requested at the time of registration for identification purposes, and for ongoing AML/CFT, fraud, or other financial crime monitoring purposes, including, without limitation, copies of your official photo identification, proof of address, such as rental contracts, property bills. If the relevant information changes, you are obliged to update it as soon as possible.
Account Protection: You agree not to allow anyone to use or manage your account and to update us with any changes to your information or to notify us promptly if your account has been compromised. You are responsible for retaining, protecting, and securing any keys, certificates, passwords, access codes, user IDs, or other credentials and login information provided to you (collectively, the "Passwords") or generated by your use of the Services. If you lose your password, you may not be able to access your account. You agree to notify us immediately of any unauthorized use of your password. We will not be liable for any liability, loss, or damage resulting from the unauthorized use of your password. In order to avoid potential security risks, the login password, administrative password, and any other password must not be set to the same and the responsibility for this lies with the user. Once the user registers and becomes a user of the Site, the user will be given a user name (user email) and password, and will be responsible for all activities and events using that user name and password after accessing the system, and will assume all legal liability directly or indirectly caused by the language and actions used with that user name.
Password Recovery: Users who have lost their passwords can reset them after verification through their registered email address or phone number. If you discover any unauthorized operations or security breaches, you should report them to us immediately.
Account balance: We may, at our discretion, elect to withhold (or, where applicable, deduct) your request to withdraw virtual financial assets in the following circumstances.
- There is a nominal loss on your public derivatives transactions.
- Due to potential market conditions, we believe that additional virtual financial assets are required to meet any current or future margin requirements for public derivatives positions.
- Gains from unauthorized use of high frequencies or the proceeds of violations using related procedural tools.
- any liability you have to us that actually arises or may arise under these Terms.
- We reasonably determine that, in conjunction with these Terms, there is an unresolved dispute between you and us.
Account Suspension and Investigation: You agree and acknowledge that we have the right to suspend your account and any account on which you are a representative or authorized signatory, etc., at any time. And you agree that we may freeze/lock funds and assets in all such accounts and suspend your access to the Site pending a decision if we suspect and determine, in our sole discretion, that any such account would violate the following provisions.
- CCFOX Terms of Service;
- Any applicable laws or regulations;
- CCFOX Anti-Money Laundering Program;
- Regulatory authority requirements, court orders, valid subpoenas;
- The account is associated with any pending litigation, investigation or governmental proceedings;
- The account has balances that need to be adjusted for any reason;
- If we believe that an unauthorized person has attempted to access your account;
- If we believe you are using relevant credentials or other account information in an unauthorized or inappropriate manner;
- The account has not been accessed for a period of one year;
You agree and acknowledge that, at our sole discretion, we have the right to immediately investigate your account and any related accounts if we suspect any such account to be in violation.
Account Termination: You agree and acknowledge that we have the right to terminate any Account at any time for any reason. You further agree and expressly agree that we have the right to take any and all necessary and appropriate measures pursuant to this User Agreement and/or applicable laws and regulations. If your account is no longer subject to an investigation, court order or subpoena, unless otherwise required by law, you authorize us to return your funds (less any transaction fee discounts, rebates, and/or damages to which we are entitled) to any bank account associated with your account. If you still have a digital asset balance in your account, you agree to provide us with the digital asset address upon written notice so that we can return the remaining digital assets to you.
We collect the following personal data from you, as you open an account with us.
- Email address
- Identify verification information (passport/driver’s license/National ID card)
- Residency verification information (bank statement, utility bill, etc)
- Login details, including but not limited to, your username and password;
- Any other relevant information about the use of our services;
We may also collect the following information, from time to time, as you use our services.
- Your device information, including but not limited to such as your browser, operating system, network system, IP address;
- Your corporate information;
- Your cookies in your browser; and
- Any other information that may be required under relevant laws and regulations to obtain
Your personal data and relevant information that we may obtain from you shall be used in the following areas:
- Know Your Client requirement
- Anti-Money Laundering requirement
- Counter Financing of Terrorism requirement
- Creation and administration of your CCFOX account
- Process Your Trades
- Analyze your use of our website
- Provide you our customer supports
- Contact you about our services and updates
- Marketing related initiatives
Please note that we may disclose your personal data to a public or regulatory authority if we are required to do so by law or under any regulatory code or practice as we must follow. If you do not want us to share some of the data above with a third party, you shall email us at email@example.com to notify us of your intention.
Please also note that we never ask you for financial information, payment details such as your credit card number, bank account number, password, passcode, or pin number in an email, text, or any other communication that we send to you. If you receive a suspicious request for your personal data or financial information, please do not provide any information, and contact us immediately via firstname.lastname@example.org
To the maximum extent permitted under applicable laws, in no event shall CCFOX or any of our related identities or officers shall be liable for any direct, indirect, incidental, consequential, exemplary, or punitive damages, including but not limited to damages for loss of use, loss of profits, loss of information, business interruption, revenue, or goodwill, whether or the basis of contract, tort (including but not limited to negligence), or otherwise arising out of the use or inability to use the site, or mistakes, omissions, interruptions, deletions, errors, defects, viruses, delays in operation or transmission or any failure of performance of the site or any information transmitted to CCFOX.
To the maximum extent permitted under applicable laws, in no event shall the aggregate liability of CCFOX (if any) shall exceed USD5,000. We are under no obligation whatsoever to be liable, should force majeure, change of laws or regulations occur.
You agree to indemnify and hold harmless us from and against any claims, actions, proceedings, investigations, suites, costs, demands, expenses, and damages (including attorneys’ fees, fines or penalties imposed by any regulatory authorities) arising out of or related to:
- Your use of, or conduct in connection with, our Services;
- Your breach or our enforcement of the terms of the Agreement; or
- Your violation of any applicable laws, regulations, etc during your use of our Services
If you are obligated to indemnify us, we have the sole discretion to control any action or proceeding and to determine a settlement proceeding, if, from our perspective, is needed.
Your trading of cryptocurrencies and related products available on our platform involves significant risk.
In addition to the price fluctuation of cryptocurrencies, as there are derivatives products being traded on this platform, there is additional counterparty risk. Under certain circumstances, CCOFX could determine to partially or entirely close winning positions to be able to certain positions. Derivatives settle every day in 24-hour sessions. As we do not provide insurance funds, any further losses shall be covered by the trader that has made the biggest profit over a certain period.
Virtual financial asset transactions involve significant risks. The risk of trading or holding virtual digital assets could result in significant physical loss to you. Therefore, you should carefully consider whether to trade digital assets or related derivatives and use leverage based on your financial situation.
We do not guarantee that trading virtual financial assets on our platform will be orderly and stable. You should exercise caution in trading virtual financial assets (and any other assets). Prices can fluctuate at any time due to any number of factors. Due to price fluctuations, you may have a large profit or loss. Any virtual financial asset or trading position can fluctuate substantially in value and may even become worthless.
Any loss caused by the user's fault is the user's sole responsibility, including but not limited to failure to follow trading tips, failure to perform trading operations in a timely manner, forgetting or leaking passwords, password cracking by others, computer access by others.
In the event that a user makes an improper gain due to a potential undiscovered loophole in the site's trading rules or the use of unauthorized high-frequency and programmed tools, we will contact the user to recover the gain. You must cooperate or we will take recourse measures including, but not limited to, restricting account transactions, freezing account funds, and suing in a court of competent jurisdiction. The user will also be responsible for any recourse costs incurred by us due to the user's failure to cooperate effectively.
Additional services may have increased risk factors. Please note that.
(1) You may lose the entire Initial Margin, as well as any additional virtual financial assets that you have stored on our Platform to maintain your position.
(2) If the market changes unfavorably for your position or the margin level is increased, you may be temporarily notified to transfer additional virtual financial assets to maintain your position.
(3) If you fail to deposit additional virtual financial assets in your account as required, we may, at our sole discretion, close the position at a loss.
(4) Your profit or loss will depend on the price fluctuation of the corresponding virtual financial asset, which is not under our control.
Due to the nature of cryptocurrencies, there could occur circumstances where we take steps where related contracts may be closed prematurely for our integrity purpose, for example, cryptocurrency folks or splits of the network. You are assumed to understand this potential risk.
There may be additional risks which we may update you from time to time. You are assumed to be updated on such information as soon as our update is posted online.
You should carefully assess whether your financial situation and tolerance for risk are suitable for trading on our platform.
No financial advice
We are not your broker, intermediary, agent, or advisor and therefore, we have no fiduciary relationship or obligation to you in connection with any trades or other decisions or activities effected by you using our Service. At no time should any information provided in these terms or on the website that should be construed as financial advice. We do not provide any opinion on the merits of any particular investment. You should conduct your own due diligence and consult your financial advisors before making any investment decisions.
Compliance with local laws
It is your sole responsibility to comply with local laws in relation to the legal usage of CCFOX. You must take into consideration, the extent of your local laws from all aspects, including but not limited to such taxation, withholding, collection, reporting, and remittance to your own appropriate tax authorities. You must declare that your sources of funds come from a legitimate manner and are not derived from any activities that may be considered illegal. We maintain a working relationship with law enforcement authorities globally and will not hesitate to freeze, seize or terminate any accounts that are flagged by any legal authorities.
Before a formal legal proceeding is initiated, you agree that you shall address the issue with us by contacting us at email@example.com through informal discussions.
You and CCFOX agree to resolve any claims in relation to this Agreement through arbitration which is final and binding on you and us.
You or CCFOX may submit a dispute to Singapore International Arbitration Centre (“SIAC”). The arbitration tribunal shall consist of the sole arbitrator to be appointed by the President of SIAC. The language to be used in English.
The venue for the above arbitration shall be in Singapore. Judgment on any arbitral award may be entered in any court having jurisdiction over the party (or the assets of the party) due and owing to such award.
This Agreement is governed by the law of Singapore, except for its conflicts of laws principles, unless otherwise required by a mandatory law of any other jurisdiction involved.
CCFOX will not be liable for any delay or failure to perform as required by this Agreement because of any cause or condition beyond our control.
Third-Party Website Disclaimer
Any links to third-party websites from the Services do not imply any endorsement by CCFOX of any products, services, or information presented therein. CCFOX does not guarantee the accuracy of the information contained on any of those third-party websites.